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Support

First, check the frequently asked questions; if you can't find your answer, write to us using the form. We usually respond the same day.

Paid but cannot log in? The usual cause is a typo in the email address typed at checkout. You can correct it yourself in under a minute with your payment reference: recover your access.

Frequently asked questions

I bought a plan, how do I log in?

Immediately after payment, we send a one-click login link to your email. If you purchased without signing up, your account will be automatically created, no password needed. You can set a password for yourself anytime from the My account page; for subsequent logins, you can use your email and password.

I lost my login link and don't have a password. What should I do?

On the Log in page, enter your email in the "Don't have a password?" section, and we'll send you a new login link. The link will only go to your inbox.

Is it a subscription or a one-time payment?

Every plan is one payment: 1 month, 3 months or Lifetime. Nothing renews automatically and your card is not charged again.

Is the AI tutor charged separately?

No. The AI tutor is included in every plan.

How many exams does one plan cover?

A plan covers the exam you choose. To prepare for another exam, add it to the same account. The Nursing path package covers TEAS 7, HESI A2 and NCLEX-RN with one payment.

What happens if I see an error in the questions?

Mark the question using the report button on the practice screen; the notification goes directly to the admin panel and the question is reviewed. Verified errors are removed from the pool.

I made a payment, but access wasn't granted. What should I do?

First, check your payment confirmation email. If access isn't granted within a few minutes, write to us using the email address you used for payment via the form below; we will manually check and activate your account.

Can I get a refund?

Since it's digital content, the withdrawal provisions in the distance sales agreement apply. If there's a technical issue like access not being granted, we first resolve it; if it cannot be resolved, a refund is issued. For details, you can refer to the Distance Sales Agreement page.

Are your questions real exam questions?

No. Exam owners keep live questions confidential. Every question here is original and written to the official outline of your exam, so you practice the same skills.

How long until I get a response?

We usually respond to support requests on the same day. Payment and access issues are prioritized.

Write to us

If it's a payment or access issue, please use the email address you used for payment so we can quickly find your record.

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Company and contact information is on the Contact page.